Providing and receiving IT support shouldn’t be onerous. When something has malfunctioned or someone needs urgent help, the ensuing experience is un-coordinated, static and cumbersome, which usually leaves the caller more anguished.
Incoming support calls are becoming more complex since the average user is able to fix simple problems by themselves. In turn, it’s putting more strain on the support provider to be better trained and quickly correlate multiple complex aspects of an issue.
Furthermore, callers have less tolerance for multiple touch points, call transfers, long hold times and slow responses.
The indirect consequences of inferior customer service could lead to lower sales, bad employee morale or added expenditure to company operations.
SKAEL completely transforms IT service management by offering an AI Assistant that is enabled by artificial intelligence.
This self-service, contextually aware and personalized agent takes natural language input (voice and text) and affords users to seamlessly navigate service management menus.
No more logins, dashboards or waiting on the phone. Ask the agent in simple English and instantly open, close, and manage tickets. Effortless experience with knowledge management. Get proactive rich inputs that are relevant to you and your role.
Available 24x7x365, the agent understands who you are, what you’re trying to accomplish and delivers fresh content every time.
SKAEL’s on-premise services can run inside the your cloud or data center environment. They connect into data sources in the backend to ingest, clean, extract, prioritize and correlate outputs based on your enterprise logic.
These services make a long-running secure connection to SKAEL’s Private SaaS over HTTPS:443. For an on-boarded customer, a license record with date range is securely created in the License Manager.
On the front end, it connects into messaging platforms over HTTPS:443 channels. It intakes natural language expressions from users, understands the intent and context and instantly generates easily consumable rich outputs.
Persistent validation from the License Manager allows API Connection Manager, Content Generator, Cache Database, and AI Engine to execute the query requests within the customer’s cloud environment.