1. Information We Collect
1.1 Information We Collect From You
Upon registration with the Services, a User profile is developed. When a you register on, or otherwise use the Services, we may collect information you provide including:
● Company name
● Phone number
● Address and Zip Code
● Telephone and mobile numbers
● Text or voice information or questions from the User
We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. We also collect general, non-personal, aggregate statistical information about the use of the Services, such as how many users use our digital assistant or visit a specific page on our website, how long they stay on that page, and which hyperlinks, if any, they click on.
1.2 Cookies and Other Technology
We use technologies like cookies and pixel tags to provide, improve, and protect our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.
● Log you in to our services
● Remember preferences and settings
● Keep your account secure
● Better understand how people are using our services, and improve and promote them based on that information
A pixel tag ("pixel") is a small piece of code that can be embedded on websites and emails. We use pixels and cookies to learn how you interact with our Services. This information helps us better understand how Users use our Services. SKAEL does not track Users across third party websites, and therefore does not use or respond to "do not track" signals in your web browser.
2. How We Use Your Information
2.1 To Provide the Services
We use the information that we collect from you to provide you with the Services, support and enhance your use of the Services, to monitor which features of the Services are used most and to allow us to determine which features we need to focus on improving. If you choose to provide us with your information through your registration for and use of the Services, you consent to the transfer and storage of that information on our servers located in the United States. We use non-personal information collected from Users of the Services in the aggregate, so that we can improve the Services and for business and administrative purposes.
2.2 Diagnose Website Problems
We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. It is not stored or linked to your personal profile information, such as name or contact information.
2.3 Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
2.4 Customer Service
3. Our Disclosure of Your Information
3.1 Third Party Service Providers
3.2 Law Enforcement
SKAEL cooperates with government and law enforcement officials, agencies and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials, agencies or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including but not limited to subpoenas), to protect the property and rights of SKAEL or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
3.3 Business Transfers
4. Accessing and Updating Your Personal Information
If your Personal Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend your Personal Information and preferences by making the change on our User information page or by contacting us at firstname.lastname@example.org. We will use commercially reasonable efforts to respond to your access request within 30 days.
It is our policy to protect your account information against unauthorized access or release. However, we cannot guarantee the security of our database or the voice recognition system used by our third party service providers (e.g., Amazon, Google, Microsoft), nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to SKAEL you do at your own risk. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. If you do share your password or Personal Information with others, you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately notify SKAEL at email@example.com and change your password. In addition, we have procedures that limit SKAEL’s employees and contractors’ access to Personal Information. Only those employees and contractors with a business reason to know have access to such information.
6. Azure Bot Service
7. Third Party Links
We may provide links to third party websites, such as credit bureaus, service providers or merchants. If you follow links to sites not affiliated or controlled by SKAEL, you should review their privacy and security policies and other terms and conditions. SKAEL does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
9. Eligibility Requirements
The Services are not intended for use by any individual under the age of 18. Users under 18 or any are not allowed to register with or use the Services. SKAEL does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register on the Services.
10. Users Outside the United States
11. Contact us