Frequently Asked Questions

We've gathered a few frequently asked questions below. 

Elsa Questions


What is free with Elsa bundles?

All Elsa bundles come with the following FREE capabilities: ITSM System integration, Knowledgebase search, Ticket Management (Open, Update, Close a ticket), Automated NPS Survey, Role Based Access Control (RBAC), Chat Support


When does the NPS survey show up in Slack after a ticket is closed in ServiceNow?

Once the ticket is closed in ServiceNow, it takes approximately 5-10 minutes for the survey message to pop-up in Slack. The user will see this survey as a direct message from Elsa.


How do I download an invoice?

Login to your customer portal, under billing and Transaction History, click on download.


Can I move between your plans?

Absolutely, please log in to your customer portal, under the billing section, choose the most suitable plan.


Do I get charged monthly?

We charge annually per your preferred subscription plan