Frequently Asked Questions

We've gathered a few frequently asked questions below. 

Common Questions

Q: Do I need training to build my AI Assistant using SKAEL

Nope. SKAEL AI is a self-serve platform, it's very intuitive and our tons of videos will help you step by step to build your AI assistant. Help is a click away, don't hesitate to give it a go

Q: Can I deploy the SKAEL AI Assistant to my environment?

Absolutely, once you built your AI Assistant and happy with your setup you can use our platform to deploy to most popular messaging platforms

Q: Does SKAEL keep any of customer data on their servers?

You decide where to keep your data. All of the data on our servers are secured with AES-256 at rest. But you can deploy to your preferred cloud provider or data center with just a click.

Q: Can I build an AI Assistant to sell to our customers?

Yes, you can use SKAEL platform to build AI Assistant to automatically answer questions sent in by your customers. As you know, the AI Assistant is only as smart as you make it. You determine when and what the AI Assistant should answer, and when it should transfer the query to other customer support channels.

If you'd like to resell your AI Assistant to your customer, please contact us about our partner program.

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Elsa Questions

Q: Can we try Elsa without any payment

Sure! You can try Elsa in two ways:
1. You can connect to Elsa using demo data, or
2. You can try Elsa using your own SNOW data (for now).
With both options, you can use our NPS (Net Promoters Score) system

Q: What is the NPS system, do I need to pay for it?

NPS is Net Promoters Score, which is used to measure customer satisfaction rating. Elsa comes with pre-configured NPS system at no additional charge.

Q: Can I customize Elsa?

If you like the functionality of Elsa and would like to customize it further, you can use it as a template as part of our AI Platform.

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Platform Questions

Q: How secured is my data?

Very secure. Your data, whether trial or production, lives in its own Kubernetes cluster, encrypted at rest with AES-256, one of the strongest encryption methods available. We built SKAEL to adapt to your security methodology, by deploying directly to your preferred Cloud vendor or data center

Q: What hosting options does SKAEL provide?

1 - You can host your AI Assistant with us. We follow the safest security and storage methodologies.
2 - You can host SKAEL on your cloud or corporate data center through an easy deployment from the Platform.

Q: What messaging platforms does SKAEL Support?

SKEAL supports most popular messaging platforms, e.g. Slack, Skype, Microsoft Teams, Telegram, Twilio, Google Assistant, Alexa. We also offer a Web API out to connect your AI Assistant to your favorite application or proprietary messaging platform.

Q: What can SKAEL AI platform do?

SKAEL platform allows users to build any type of AI Assistant to solve complex business problems. The platform is simple, yet powerful. You can build, test and deploy your AI Assistant on your preferred messaging platform

Q: Does SKAEL support custom communication platforms?

Yes! SKAEL's AI Platform integrates with your custom communication platforms, websites, applications through our API. Leverage all the power of your AI Assistant with your existing tools

Q: Can SKAEL build an AI Assistant for us?

SKAEL can help you build your custom AI Assistant, with in-house and highly skilled partner experts. We'd be happy to discuss your ideas for the ideal AI Assistant in further detail, please contact us to have a chat.

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Pricing Plans

Q: Can I trial Elsa before paying?

Sure! You can. Please click to try

Q: What kind of support does SKAEL provide?

When our articles, knowledge base and videos just won't do, we are just a message away, contact us directly via Elsa. The built-in support function enables you to ask specific questions with our team

Q: Can I cancel my account plan at any time?

Yes, you can cancel your account at any time. All Elsa plans are per user per month basis. Billed annually

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