Scaling top talent is a non-negotiable to hit customer retention targets.
Your digital counterparts take on multiple workarounds left by your tech stack – across tools like Customer Success Platforms, CRM, Marketing Automation, ERP and more.
Customer demands are increasing, the hours are getting longer and the to-do list keeps growing.
Top performers are scarce, others are burned out. Yet, your retention and expansion targets remain the same.
Unlike most task-based automation, SKAEL’s Digital Employees perform not just tasks, but multiple tasks within workflows and inter-related workflows that mirror a typical role within an organization—just like your staff.Request a demo
• Delays in hand-offs from weak system integrations
• Limited view of customer needs and timing due to data silos
• Clunky experiences from manual, one-off workarounds
Repetitive tasks cost the global economy
in lost productivity annually.
of all workers are feeling burned out, up +9% from a pre-COVID survey
of buyers are willing to pay more for a great customer experience.
DEs remove bottlenecks with workflows to capture and update each of your customer’s requirements – guiding them through the launch experience.
DEs drop customers into your nurture sequences – ensuring they get timely, relevant tips to launch and expand their use of your products and services.
DEs fetch info to help teams monitor usage and adoption – eliminating manual log-ins and hunting in multiple apps.
DEs notify CSMs of points of friction – reducing risk of delayed launches, lack of adoption and termination.
DEs deliver timely, relevant info to customers to drive more selling opportunities – without dependency on human touch.
DEs route contracts along multiple approvers – keeping every renewal, cross-sell and up-sell progressing by eliminating missteps from busy associates.
DEs build customer business review decks and 1:1 manager update decks – eliminating time wasted on non-strategic work.
DEs update your Onboarding, Customer Success Platform and CRM to keep customer data up-to-date across multiple systems of record from a single request.
DEs add data to enrich customer accounts using multiple apps in your tech stack – no more bouncing from screen to screen, tab to tab.
DEs fetch product guides, checklists and playbooks during customer calls – ensuring CSMs have what they need to shine in front of customers.
DEs help CSMs organize their day by working with scheduling software to book calls via their preferred channel – removing back-and-forth for your busy teams.
DEs deliver metrics leadership needs to track each CSM's progress against goals – eliminating system log-ins and data wrangling.