SKAEL Digital Workforce for Customer Success
Automation that works for you, not the other way around.
Your team has enough to do.
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With SKAEL Digital Employees
Get back the hours you’re losing wrangling the same tasks every day.
The labor shortage isn’t going away.
Scaling top talent is a non-negotiable to hit customer retention targets.
Your digital counterparts take on multiple workarounds left by your tech stack – across tools like Customer Success Platforms, CRM, Marketing Automation, ERP and more.
Never miss revenue opportunities again.
Customer demands are increasing, the hours are getting longer and the to-do list keeps growing.
Top performers are scarce, others are burned out. Yet, your retention and expansion targets remain the same.
Unlike most task-based automation, SKAEL’s Digital Employees perform not just tasks, but multiple tasks within workflows and inter-related workflows that mirror a typical role within an organization—just like your staff.
Request a demoBeyond irritating, tech complications cost your team lost opportunities and your business revenue.
Beyond irritating, tech complications cost your team lost opportunities and your business revenue.
Beyond irritating, tech complications cost your team lost opportunities and your business revenue.
• Delays in hand-offs from weak system integrations
• Limited view of customer needs and timing due to data silos
• Clunky experiences from manual, one-off workarounds
Repetitive tasks cost the global economy
$5T
in lost productivity annually.
-Unit4
52%
of all workers are feeling burned out, up +9% from a pre-COVID survey
-Indeed
86%
of buyers are willing to pay more for a great customer experience.
-PWC
How SKAEL gives you and your CSMs time back in the day
Customer onboarding
DEs remove bottlenecks with workflows to capture and update each of your customer’s requirements – guiding them through the launch experience.
Customer nurture
DEs drop customers into your nurture sequences – ensuring they get timely, relevant tips to launch and expand their use of your products and services.
Data queries
DEs fetch info to help teams monitor usage and adoption – eliminating manual log-ins and hunting in multiple apps.
Attrition management
DEs notify CSMs of points of friction – reducing risk of delayed launches, lack of adoption and termination.
Cross-sell, up-sell
DEs deliver timely, relevant info to customers to drive more selling opportunities – without dependency on human touch.
Renewals routing
DEs route contracts along multiple approvers – keeping every renewal, cross-sell and up-sell progressing by eliminating missteps from busy associates.
Deck creation
DEs build customer business review decks and 1:1 manager update decks – eliminating time wasted on non-strategic work.
Data entry
DEs update your Onboarding, Customer Success Platform and CRM to keep customer data up-to-date across multiple systems of record from a single request.
Profile enrichment
DEs add data to enrich customer accounts using multiple apps in your tech stack – no more bouncing from screen to screen, tab to tab.
Doc retrieval
DEs fetch product guides, checklists and playbooks during customer calls – ensuring CSMs have what they need to shine in front of customers.
Scheduling support
DEs help CSMs organize their day by working with scheduling software to book calls via their preferred channel – removing back-and-forth for your busy teams.
CSM performance
DEs deliver metrics leadership needs to track each CSM's progress against goals – eliminating system log-ins and data wrangling.
SKAEL offers the speed-to-value that executives demand, the flexibility workers need, and the security and governance IT leaders require.
See what's possible for your business.
Request a demo